Returns & Refunds

Do you accept Returns?

We are happy to accept returns in the following circumstances:

  • The return has to be requested within 28 days of purchase

  • The item was purchased via the RAPID website

  • The item is returned unworn and in its original condition

  • The item is returned in its original packaging with the original order slip

To request a return then please email with your order number.

Returns address:

25 Wilton Place,

Highams Park,


E4 9GG

If the conditions above are not met then we will be unable to offer you a refund.

Do you offer free returns?

If your item is faulty then please email

Can I return a faulty item?

We will happily replace or refund faulty items within 6 months of the purchase date. Please email with your order ID.

What if my item is faulty after 6 months?

Unfortunately we cannot offer a refund or exchange for items that are faulty 6 months after the purchase date, unless you can prove that the item was faulty when received. 

How long will my refund take?


Please allow 21 days for the refund to show in your account.


The refund must be made on the same payment method you used to purchase the item.

Why have I been refunded less than my original payment?

We will always refund the original payment amount for all items meeting the refund criteria.


If you have changed your mind about your item, your shipping costs will not be refunded.